At Pinup Rags Clothing, we value our customers and their satisfaction above all else. We understand that shopping online comes with unique challenges, and occasionally, you may need to return or exchange a product. Our Refund & Return Policy is designed to be transparent, straightforward, and customer-friendly, ensuring you have a smooth experience when dealing with returns or refunds.

Eligibility for Returns

To be eligible for a return, items must meet the following criteria:

  • The product must be in its original condition, unworn, unwashed, and with all tags intact.
  • Returns must be requested within 30 days from the date of delivery.
  • Certain items, such as personalized or custom-made products, may not be eligible for a return. Please check the product description before purchasing.

Our policy ensures that the items you return can be resold if they meet these conditions, allowing us to continue offering high-quality clothing to all customers.

Initiating a Return

To start a return, you need to contact our customer service team via email or our website contact form. Please include the following details:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Once your request is reviewed, you will receive a Return Authorization (RA) number along with detailed instructions on how to send your item back. Returns without an RA number may not be accepted, so it is important to follow this step carefully.

Return Shipping

Customers are responsible for the shipping costs associated with returning an item unless the product was received damaged, defective, or incorrectly shipped. We recommend using a trackable shipping service to ensure your return reaches us safely.

For international returns, shipping fees may vary depending on the country. Please consult with our customer service team for guidance on international return shipping.

Refund Process

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. Approved refunds will be processed using the original method of payment.

Please note that:

  • It may take 5–10 business days for the refund to reflect in your account depending on your bank or payment provider.
  • Shipping fees, if paid during the original purchase, are non-refundable, except in cases where the return is due to a mistake on our part.

Exchanges

If you prefer to exchange an item for a different size or color, our policy allows for exchanges under the same conditions as returns. Please indicate in your return request that you would like an exchange, and we will process it accordingly.

Exchanges are subject to availability of the desired item, so we recommend initiating the process promptly to secure your preferred product.

Damaged or Defective Items

We take quality seriously at Pinup Rags. If your item arrives damaged, defective, or incorrect, please contact our customer service team immediately with photographic evidence.

In such cases:

  • We will cover the return shipping costs.
  • You will receive either a replacement item or a full refund, including shipping.
  • The replacement or refund will be processed as quickly as possible to minimize inconvenience.

Non-Returnable Items

Certain items cannot be returned due to hygiene and safety reasons. These may include:

  • Undergarments
  • Swimsuits
  • Custom or personalized merchandise

Additionally, sale or clearance items may have different return conditions. These conditions will be clearly stated on the product page.

Policy Updates

Pinup Rags Clothing reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be reflected on our website, and we encourage customers to review the policy before making a purchase.

Customer Support

Our goal is to ensure your shopping experience is seamless and enjoyable. If you have any questions or concerns regarding returns, refunds, or exchanges, our friendly customer service team is ready to assist you. You can reach us via email or through our website contact form.

Final Thoughts

At Pinup Rags, we understand that sometimes an item may not meet your expectations, and we are committed to making the return and refund process as easy, transparent, and fair as possible. By following our policy guidelines, you can shop confidently, knowing that your satisfaction is our top priority.